Senior Citizens

Over the past few years, with the help of modern technology, people have obtained access to virtually anything they desire at the simple click of a mouse button. Now, information can be accessed through various websites without having to visit a library, go to a store, a friend’s or relative’s home, or even travel agencies. The Internet is for all people- regardless of age, race, ethnic background, class, or religion. When it comes to marketers and which strategies will be most effective and efficient to become a successful website, every product in the market is geared towards a specific target group, regularly based on demographics. Whether it is where a person lives, their marital status, age, or occupation, marketers try to target one particular area where they feel that their product will be benefited the most and where profits will be most generated for the business. One particular area that has been expanding not only in website visitations but also in new website formations is the senior citizen age group. Now, seniors are the fastest growing audience on the Internet. What is more interesting is the fact that they put their money where their â€Å"mouse† is. This age group’s frequent use of the Internet is absolutely amazing and unbelievable. There are hundreds and hundreds of websites designed to be most suitable or more geared for this target group. The websites are specifically designed to meet the needs of older adults about the ages of 60 and above, and grandparents. It does not steer towards a certain economic or religious class. The majority of these websites provide much information on healthcare, health issues that affect them, relationships, money, news, entertainment, and childcare. Part1B- Competitive Analysis Under the top 10 most popular sites for â€Å"www.seniorcitizens.com†, I chose the top four websites to analyze the areas in order to compare and contrast where www.seniorgold.com is strong and where it needs some work. The first site is called www.senior.com. Like any website, it will have many strengths and weaknesses. Allow me to discuss this website’s strengths first. The page was downloaded quite easily, with no error messages to refresh the page. Overall, the designs of the pages are colorful and have very clear graphics. The text is very clear without being too wordy and misleading. The home page also has a search engine that allows the user to quickly find what he/she is looking for. In addition, it has a large variety of topics to choose from with easily accessible features. This website does contain a vertical and horizontal scroll bar on its homepage which makes the first impression for users a tedious one. It becomes very frustrating when someone has to keep scrolling up and down to search any information. The contents on the homepage of a website should be clear, brief, and concise allowing you to link to it if more information is what is desired of the user. Another weakness would include the arrangement of topics on the homepage. They begin with serious news that then descends down to tacky, irrelevant links. Although the content of the text itself is clear, it looks all jumbled up, busy, and confusing. In order to be simple, and to the point, the topics should become more condensed, including the amount of links it has. Compared to www.seniorgold.com, this website is more visually appealing to the eye. It appears to be more youthful through the use of cartoon characters and bold color schemes. The second website, www.elderweb.com, has tab links at the top of the homepage which allows the user to click on the tab which is relevant without having to search endless rows of subcategories to see which one applies to their information search. There are no distracting side links that allows the user to choose to read the information or simply click on where they wish to go on the site. Unlike www.senior.com, the page is very consecutive with the stories and features. The current headlines are brief and to the point. And, each headline gives the user a good sense of what each story is about without getting too wordy or redundant. There aren’t any banner ads that enable the user to concentrate more on his/her search without being distracted. One feature that I felt was quite important (especially since it is geared toward an older age group) was a button right on the home page that says, â€Å"Increase Text Size†. This is one feature that I had never seen on any of the other websites for senior citizens. This is an important feature because, unfortunately, there are many senior citizens that do have visual impairments, and by using this feature, it facilitates their use of the website. A weakness that this website had was that it contained the same dull format and style throughout the whole website. The uninteresting graphics were all the same no matter which link you clicked on to view. The use of mute colors did not make this website very visually stimulating or appealing. This site also had a scroll bar, which, again, made the layout of the page seem very busy and unorganized. This was the first senior website that did not have a search engine located anywhere. So, if you wanted some information, regardless of how consecutive or concise the text and layout may appear, you would not be able to simply type in what you were looking for to search. Compared to www.seniorgold.com, Elderweb has a very dull appearance. It looks very plain and old fashioned. It seems as though this site is geared more towards seniors that have a more traditional or conservative way of thinking. They prefer simplicity (i.e. light, dull colors, same graphics, etc) over complexity (i.e. bold/bright colors, cartoons, modern graphics, etc). The third website, www.thirdage.com, I would have to say is the best website for senior citizens-conservative and avant-garde. It contains a great color scheme of white and a soft green with no overwhelming or any dull graphic design. It does not have too many divertive banner ads. The search engine appears on every screen for easy access. It has a modern, strong homepage that is visually appealing with more interesting topics and subcategories geared more towards advice and different lifestyle levels. This page does have a scroll down bar which could have been easily prevented by filling in the right side with that information. The whole right side is completely blank. This should have been used to condense the homepage without having to scroll down. Editorially, this page is not set up well. It has many scattered features, which makes everything look disjointed. The pictures all depict a youthful, healthy person. Obviously, the illustrations, which seem unrealistic, are not very reflective of their target audience. Measured up to www.seniorgold.com, this website is more appealing visually. The topics are not as condensed or as easily accessible as that of the one referenced above. And lastly, www.1travel.com, is the website which I felt was least relevant to senior citizens. It may have special discounts for them, however, on the homepage, it is not mentioned at all that any senior citizen discounts exist. This means that if there are any discounts, the user has to go searching for it. It is not easily accessible from it’s main page. It does not indicate at all that this site is geared toward senior citizens. It is another website to make travel/car/hotel reservations. Why not visit any other travel websites that could probably give better bargains? A good feature on this website includes easy search methods (several search engines for each category). Also, the layout is immediate, it is in your face and very easy to gain access to. It contains excellent searching options and subcategories along with any questions with regard to the user’s travel needs. The layout of it has very basic colors- not too bold, yet not too boring either and there aren’t many banner ads in this page. This website does contain vertical and horizontal scroll bars. The graphical layout overwhelms the text. The site seems to appear very busy, too wordy, or too much text perhaps. The text is also not very concise it seems scattered everywhere and is extremely redundant with several topics (ie FAQ’s, etc). Part1C-Site Analysis Seniorgold.com makes information searching very obtainable through the use of its shortcuts, word searches and options located on the left of the homepage layout. The layout is very colorful. The drop down menus are very resourceful in enabling the user to find what he/she is looking for without having to search the whole website to find it. However, this site has a few weaknesses as well. One includes the busy-looking and visually unclear graphics. The site looks too full of activity with banner ads whose color schemes clash with the site’s design. Another important thing to note about this site is that it is outdated! I couldn’t help but notice that on the home page of this site it still had the link to: â€Å"Thanksgiving Preparation†. We’re in December!!! Websites that are not updated lose the interest and use of their web visitors. It is crucial for web page designers to keep their websites up-to-date with any new events. Users may see this and see it a site deficiency. Part2A-Drive More Traffic To This Site I would recommend that the website changed its design layout. It should have a color scheme that compliments the text. The use of the drop down menus is very clear and concise. However it should concentrate on condensing the home page (it’s three pages long!). One way of driving traffic to the site is to create banner ads for other senior citizen sites, as well as for nursing home sites, parenting sites, travel sites, and recreational activity sites. What could also be done is to pay major Internet servers such as America Online, Yahoo, MSN, etc. for keyword bidding, Part 2B-Create A Stronger Community Among WWW.Seniorgold.Com Site Members I believe that this web site has a strong community as long as the above changes are made. This website does provide recreational activities such as casino resort trips and other activities that they could consider joining. Another addition may include the access to play games. For example, Bingo is a recreational game that senior citizens are notorious for. Another feature that I believe is important in creating a strong community is the chat rooms. Senior citizens, since retirement or death of a loved one, feel a little lonely at times. I feel this is a great opportunity for them to communicate with other people without spending money. This website does have chat rooms. My experience of trying to enter a chat room, became well, quite discouraging. Under â€Å"Directory Word Search† I typed in â€Å"chat†. Once I got to the next page, it did not take me to any chat rooms or choice from various ones. Instead, it took me to a page where I could find out where my roots come from!!! After scrolling down almost to the bottom of the page, I found a link to chat and clicked on it. I never reached a chat room. The website needs to create word searches that facilitate the search, not make it more difficult. In addition to chat rooms, I think it should develop a variety of rooms where people can interconnect discussing similar hobbies such as golf, or crocheting, etc. Senior citizens need a sense of community and what best way to do it than by helping them find other people who feel the same!

Competency Goal 6 Essay

To maintain a commitment to professionalism. To maintain a commitment to professionalism in preschool classroom I set a goal for myself. My goal in my classroom is to set a standard of excellence within the room and to commit myself to the growth and development of each child in offering a positive, kind, loving, and safe atmosphere. I have respect, not only for myself but, for my class, each child, and their families. I keep all parental information shared with me confidential. I also uphold all health and safety regulations and make children’s well-being my top priority. I also respect family diversity. This includes but is not limited to cultural differences, orientation, or economic status. I encourage individuality in children. I treat each child with respect and help them to build a positive self- image. Being informed is being ready to assist any child with any need they may have. I feel it is important to always stay positive and keep a smile on my face. Stay on top of new regulations for the school as well as updated laws and other developments within early childhood education; Always making sure to have information to help parents that have children with additional needs. I feel I am a kind and loving person and am genuinely concerned about the growth and development of each child entering in the class. I want to give them every opportunity to grow and learn in a safe environment. I love working and being around children not just in a group setting but also a one on one setting. I became an early childhood assistant teacher, because I enjoy working with preschool children, and looking forward to becoming a teacher soon.

A clean well-lighted Place

Hemingway's short story Clean and Bright Places was held late at the cafe. The two waiters are watching their last prolonged customers, an old man who is now drunk. Impersonation of the young waiter and understanding of the old waiter to the old man met the theme of the story. From his terrible facts. For the elderly and the elderly people, the clean and bright cafe is very escape. Clean and bright place Ernest Hemingway 's clean and bright place emphasizes the difference between the two, looking at the age from the perspective of an experienced experienced person, with the help of the old man. A story took place at a cafe one evening. The cafe is clean, comfortable and bright, giving the atmosphere some comfort. Sitting at the cafe is a lonely old man in arsearse, monks can feel the difference at night, but the young waiter believes that people are in the cafe and lay their lives. There is a tragic, little older waiter, and it seems to understand this place, the cafe and it is very comfortable. At Ernest Hemingway 's short story Clean, Bright Place, I sit in a cafe till the sad old man closes. This cafe is a clean and bright place. The young waiter did not understand such nonsense, but older waiters knew the old man very well. Regardless of age, finding suicide impulses, existentialism, clean and bright places will have some important things to calm your bones and let them breathe. I need to get this out and saying that going somewhere is not a silly suggestive proposal in mere self-help and free-lance best practice articles (as Neil Young said) It was dark and began to say much. There is a deeper reason for us to go out and connect with humans when we feel that we are really in trouble. Symbolism in a clear and bright place can be defined as a non-superficial representation of ideas and beliefs beyond seeing. A serious Hemingway's clean and bright place conveys the theme of nihilism using symbolism. Nihilism is an incredible philosophy in paradise. It does no t discuss supernatural reasons or explain the world today. Three symbols found in Hemingway's short story, soldiers' shadows, cafes and leaves clearly show the theme of this imaginary theme. A Clean Well-Lighted Place Clean and bright place Today, in the class, I talked about John Updike's plot of A P. I always thought that the plot was the order of events, but after our reading mission I noticed that there were more things. I never thought about finding a plot with something like a pattern. I do not agree with the hero's main character (something like the intention of Updike), so my reaction to A P is mixed. While reading the story, I think that the girl who entered the store was attracting attention. Emphasizing the difference between the two, with the help of the elderly, from the viewpoint of inexperience of age and experienced, Clean clean place Bright place Ernest Hemingway, a bright place. The story took place at a cafe one evening. The cafe is clean, comfortable and bright, giving the atmosphere some comfort. Hearing impaired people can feel different in the cafe at night, but with a young waiter, sitting at a cafe with deaf dumb, loneliness, older man, I will be in a cafe where people w ill be his life Sadly, there is a little old waiter and seems to understand this place, the cafe, very comforting. Until it is closed Ernest Hemingway's short story is clean, bright place, a sad old man sat on a cafe. This cafe is a clean and bright place. The young waiter did not understand such nonsense, but the old waiter knew the old man well. But, find a beautiful, bright place on the face of age, suicide impulses and existentialism, your tired bones are calm, let's hear about rest time, there will be some important things. I am not a funny proposal, but in many cases, self-help and free-lance best practice articles begin with surface darkness, heavy, this goes going somewhere (as Neil Young said) We pointed out that we need it. If we feel that we are really in trouble, we have a deep reason to go outside and connect with humans. Symbolism symbolism in a clear and bright place can be defined as a non-representational representation of ideas and beliefs other than seeing. A seri ous Hemingway 's clean and bright place uses symbolism that helps convey the theme of nihilism, a philosophy that Paradise can not believe. It does not explain supernatural reasons and the world today. Three symbols found in the short stories of Hemingway: soldiers, cafes, shadows of leaves clearly show the theme of this imaginary theme.

Insurance Model Essay Example | Topics and Well Written Essays - 1000 words

Insurance Model - Essay Example The consumers have standard preferences defined over consumption. If P is the probability of the loss, then the consumers expected utility is: Thus, we can have the following indifference curve: It is simple to show that this leads to negatively sloped convex indifference curves. The slope of the indifference curves are: The high risk and low risk groups differ in their probabilities of incurring the loss. The probability of accident of an individual consumer belonging to the high risk group is PH and that of one belonging to the low risk group is PL, where PH> PL. Figure 1 below shows the indifference curves for a particular utility level for representative agents from the two groups. Observe that since PH> PL the indifference curves for the high risk type will have flatter slopes (less negative). Figure 1: Indifference curves for the high risk and the low risk consumers The monopolist The monopolist’s objective is to maximize its expected profits or alternatively minimize it s expected costs by trading with the consumer. The monopolist offers a pair of contingent claims (G,B) which realize in the good (No loss) and bad (loss) states in return for the consumers initial endowment. The expected costs of the monopolist are equal to: We can form the Iso-cost function for the monopolist as follows: Evidently, these are straight lines with a slope of . Observe that since PH> PL the Iso-cost line for the high risk type will have a flatter slope (less negative). Thus, the iso-cost lines for the High risk type and the low risk type can be drawn as follows: Figure 2: The iso-cost lines for the monopolist insurer for high risk and low risk contracts – C(H) represents the iso cost line for the high risk types and C(L) represents the isocost line for the low risk type. The separating equilibrium under asymmetric information Recall that asymmetric information is a situation where one or some of the players of the game have private information. In the present co ntext the asymmetric information is manifested in the form of consumers having private information since they know whether they belong to high risk or low risk groups. The firm does not know any particular agents type. However, the monopolist is perfectly aware of the exact probability distribution of consumer types. A separating equilibrium in the present context would be one where the high risk types choose a contract that is different from the contract chosen by the low risk types. The monopolist firm’s objective is to minimize its costs subject to the participation constraint or the individual rationality constraint and the incentive compatibility constraint of the consumer. The participation constraint requires that the contract offered by the firm provides him at least as much expected utility as the consumer’s initial endowment. This implies that for any consumer to accept the firms offer, the contract has to lie on or above the indifference curve through the in itial endowment. The incentive compatibility constraint on the other hand requires that consumers of either type do not find it beneficial to accept the contract devised for the other type. It is essentially the satisfaction of this constraint that leads to the separating equilibrium. In terms of indifference curves, the incentive compatibility constraint requires that the contract for the high type lies on or below the low types indifference curve

Juvenile Delinquency Essay Example | Topics and Well Written Essays - 3000 words

Juvenile Delinquency - Essay Example These offenses range from status offenses like smoking while young, to property and violent crimes. The high percentage of juvenile offenses is a major concern of the society because, the behavior the youths develop in their adolescence affects their adult life if not corrected in advance. The research work that follows will look at some of the causes of juvenile delinquency, prevention methods, and the history of juvenile justice, that is, the handling of juvenile offenses during the early history days and at present, the statistics of juvenile justice in different countries, and the importance of the study. The History of Juvenile Justice For years, law has successfully defined juvenile and adult offenders by drawing a line at different places as well as different reasons. Juvenile crime policy history through the 20th century is a narration of how the conception of young offenders has been transformed by law. Before the juvenile court era, by the end of 20th century, young offende rs were tried and punished in the same way as adults were. Although the law was greatly influenced by common law of England, different countries had different methods of handling juvenile delinquency cases in the early history days. In Greece and Rome, age made no difference on criminal responsibility (Binder, Geis and Bruce, 2001). The young people accused to law breaking received the same treatment as the adults. According to the Roman law, the Twelve Tables, law breaking of underage children and adults got the same treatment, that is, the treatment given to the adults applied to children (Binder, Geis and Bruce, 2001). In the criminal justice system, juvenile offenders got treated the same way as adults, although they differed in the punishment given. The Roman law considered only the children under the age of seven years to be exempted form criminal liability, but girls from 12 years and boys from 14 years were as adults in regard to crimes. Those in between received judgment ac cording to their capability of distinguishing between right and wrong (Binder, Geis and Bruce, 2001). The English Common Law took judgment of juvenile cases like those of Greece and Rome. Although their law termed children as responsible for any crime right from birth, few children under the age of 7 years faced legal penalties for their crimes (Binder, Geis and Bruce, 2001). The rising crimes in early days of history in the United States led to the formation of institutions to treat the wayward youths who developed anti-social behaviors due to social changes in Europe (Krisberg, 2005). The changes affected almost all the fields of life for the people of Europe, for example, increased population due to urbanization led to increased fees paid by farmers who worked on the farms. The living standard of the farmers dropped leading them to migrate to towns and cities to look for means of survival (Krisberg, 2005). This immigration of these farmers into towns caused an increase in crimes that brought unrest in the towns. To control the effects of this immigration, the town leaders enacted laws to prevent immigration and also invented other laws like the ‘Poor Laws’ as it was their name, to prevent the migrants from obtaining citizenship. Although they tried to discourage migration to

Essay due in Asian Collection at the Metropolitan Museum of Art

Due in Asian Collection at the Metropolitan Museum of Art - Essay Example The Asian collection of Art works at the Metropolitan Museum of Art contains a large number of Art works from Asian countries. It is renowned for its collection of Chinese and Indian Art works displayed. Thesis statement: From the perspective of a viewer, discussion on the basic differences between Chinese and Indian art and analysis of a piece of art to unearth its history, the artist’s motives and expression. The Asian collection at the Metropolitan Museum of Art includes a wide range of Art works from different cultures from Asia. The collection includes gifts from philanthropists who collected different types of Art works from different cultures in Asia. Besides, the collection covers the 4000 year history of Asian Art. Some important differences between the Chinese and Indian art objects which represent the Asian Art are mentioned below. The Chinese collection includes Calligraphy and painting which represent its rich tradition of Art. Carol Michaelson and Jane Portal opine that: â€Å"Chinese painting is quite different from brightly coloured Western oil painting† (Michaelson and Portal 8) the tradition of painting in China is entirely different from Western form of oil painting. Besides, the Art works represent the history of different dynasties that ruled over China for centuries. For instance, the work ‘Model of a watchtower’ represents the Eastern Han dynasty in ancient China. But the Indian collection is different from Chinese works. The difference from Chinese Art can be seen in the usage of colors, medium and theme. The favorite medium of Indian Artists includes paper and cloth. For instance, the work ‘Mahavira Sitting at the Top of the Universe: Folio from a Kalpasutra Manuscript, 15th century’ is in paper. The favorite theme of Indian artists includes stories from sacred te xts. In addition, red is a dominant color in Indian Art works. But the favorite colors

The First Continental Congress Research Paper Example | Topics and Well Written Essays - 1500 words

The First Continental Congress - Research Paper Example Each colony sent representatives to the Congress except Georgia which did not want to jeopardize the aid of British troops which were needed in that colony to help fend off Indian attacks. These representatives were not of one mind, however. The historically significant meeting of 54 men which included George Washington, John Adams and Patrick Henry were divided in purpose. Some delegates such as John Adam’s cousin Samuel Adams favored democratizing the colonies though were not yet suggesting forming their own country, at least not publically. Others insisted resolving the issues with Britain were the only sensible way and the meeting’s only intention. The convening of the First Continental Congress was meant to unite the colonies and gain the attention of the Mother Country and in that, its goal was accomplished. The colonists had considered themselves British citizens for the approximately century and a half they had been in America and likely would have continued thi s loyalty to country if the British Parliament and King George III had not restricted trade, increased taxation and permitted Colonies seats in House of Commons. Britain and France were engaged in costly battles both in Europe and America. Desperate to raise funds to pay back debts caused by continued military endeavors, Britain passed the Sugar Act on April 5, 1774 which not only levied a tax on American sugar but prohibited the importation of rum and French wine. The Stamp Act followed the next year requiring stamps to be purchased to sell many common products such as newspapers and playing cards. Stamps are still required today on liquor and cigarettes. Britain justified the tax claiming it was to pay for the protection provided its soldiers to protect citizens from Indian raids, a reason that did fell on deaf ears. Since 1770 the majority of colonists had been against British soldiers occupying America. On March 5th of that year tensions between soldiers and citizens reached its peak when soldiers fired shots into a taunting mob throwing ice-balls and sharp oyster shells at them. The event is popularly known as the Boston Massacre, an incident that might have escalated into all-out war at that time if not for John Adams. He successfully defended the British soldiers against a backdrop of a mob-mentality existing in Boston and spreading through Massachusetts along with the other colonies. (â€Å"American Revolution,† (2012). Following the Boston Massacre, Parliament abolished the Townshend tax which ended the taxes on just about everything except tea which led to another historical event. In December, 1773, colonists disguised as Indians boarded several English ships anchored in Boston Harbor. They tossed 342containers of tea into the sea to protest the tax and British occupation. George Washington, a member of the Virginia House, was concerned this overreaction to a three pence tax would cause the British, known for their ruthless tactics, to retali ate. Samuel Adams, leader of the Sons of Liberty, was â€Å"convinced that the tea duty had to be stopped at all costs and that their symbolic action had aroused America from its slumber.† (Chorlton, 2011 p. 34). Unlike Washington, they were happy because it forced American colonists to take sides. In May of 1774, Parliament passed the Massachusetts Government Act which nullified the Colony’s Charter and made town meetings illegal. The Administration of Justice Act soon followed. It allowed for British

Case study Example | Topics and Well Written Essays - 750 words - 41

Case Study Example To the larger investors and stakeholders, the management should have informed them earlier with plans and strategies for ensuring that they (investor) would not lose their investments. The larger stakeholders control the public image and therefore should be given much consideration (Miller, 2005). In management, the answers are not different. If the management learned of the impending wine shortage six months, it would give them ample time to select the higher, middle and lower investors. Upon identification, the management would prepare time and strategies for convincing the investors that everything would be okay (Miller, 2005). Investors are afraid of shocks that, with carefully analyzed strategies, they can be convinced that absorbing the shocks is the management’s responsibility that they must ensure to protect their investments. Making the announcement of a potential loss of profits and investments, especially to investors and stakeholders, is always a headache to the management. The best way of action and making of such an announcement is communicating and talking to different groups privately before letting the information out to the public. The stakeholders of the company must know the truth. However, the management must ensure they have a careful strategy of acting to such an impending shortage to ensure that the stakeholders continue investing and supporting the company. To the outside stakeholders, the message should be a different one; it should be competition as usual. Going into detail for outside stakeholders would lead to also informing the competitors of the company’s struggles and strategies that the management cannot afford (Miller, 2005). I think Mondavi Winery’s handling of the new analyst was very poor. The management did not offer all the necessary information to the analyst for his analysis. If he had all the needed information, Solomon smith would not have upgraded the company to a ‘buy’. Mr.

Downgrade Warning Term Paper Example | Topics and Well Written Essays - 500 words

Downgrade Warning - Term Paper Example According to the report ‘J.P. Morgan Tells Analysts To Warn of a Downgrade’ analysts independence is negatively affected when it needs to clearly communicate to the company and the client banker the reason behind specific stock recommendations. Analysts are warned from conducting negative research and some firms penalize investors for recommending sale options. †¢ What exactly does Peter Houghtons memo say? Does the memo say that analysts should compromise their independence? How does the memo raise questions about analysts independence? Does it make any difference whether "analysts arent pressured to change recommendations, but only to make factual changes"? Ans) The memo of Peter Houghton does not directly point to analysts’ independence. The memo states that analysts should consult the company and the client banker before making recommendations to an investor. Also the analyst should either accept the request of the research note recommended by the firm or should clearly communicate to the firm as to why it cannot follow those recommendations. Yes, there is difference between asking analyst to change recommendations and making factual changes. †¢ What are the "buy side" and "sell side"? Why might the "sell side" be unwilling to make "sell" recommendations on stocks? If the "buy side" has its own analysts, would the "buy side" ever look at "sell side" analysts reports? Ans) The ‘buy side’ and the ‘sell side’ are the two types of analysts. ‘Sell’ recommendation is considered as a part of negative research which affects the firm negatively so the sell recommendation on stocks is viewed in a negative manner. â€Å"Sell-side analysts typically work for full-service broker-dealers and make recommendations on the securities they cover. Buy-side analysts typically work for institutional money managers— that purchase securities for their own accounts† (Analyzing Analyst Recommendations para. 6). †¢ Why might "sell

The rate of reaction Essay Example for Free

The rate of reaction Essay The experiment will end when I take the third reading of 30cmisodium thiosulphate solution, 20cmi water. The safety goggles are the most important aspect of the experiment, as it is crucial to maintain a high standard of safety when working with corrosive chemicals. Diagram: Graph to show predicted appearance of results Method and Results I carried the experimental investigation as stated in the Plan section, under Experimental Procedure. Having gained satisfactory results, I have arranged them in a table. Table of Results cmi of Na2S3O2 Time taken (seconds) Mean results solution 1 2 3 (average). To draw my graph, I used the reciprocal function on my calculator on each of the averages, to gain a number that can be used to draw up a graph to show direct proportionality between 1/Average Time taken and concentration of sodium thiosulphate. Conclusion In terms of drawing a conclusion from my results, I can say that they compliment my prediction, as shown by the similarity in my prediction graph (a straight declining line), and also generally in the description of inverse proportionality. As anticipated, inverse proportionality is shown between the concentration of sodium thiosulphate and the time taken for the solution to turn opaque. Na2S2O3 + 2HCl 2NaCl + S + H20 + S02 Scientific Explanation As the hydrochloric acid particles and the sodium thiosulphate particles collide into each other solid sulphur is given off and gives the solution a yellowish tinge. After a while this sulphur builds up and clouds the solution to the point when the cross beneath becomes cloaked. The particle collision theory states that the more of a particular chemical there is present in a solution (in my case sodium thiosulphate) then the more it will collide with the other particles (the particles that concern my experiment are the hydrochloric acids). Therefore, if a 100% concentrated solution of sodium thiosulphate is added to a solution of hydrochloric acid, all the particles will collide more often, and the reaction will occur quicker than a 60% sodium thiosulphate 40% water solution, because the 40% water has replaced what used to be sodium thiosulphate, thus reducing the speed of the reaction. Another point to make is the time of the reaction increased rapidly towards the end of my results. Evaluation The results I have obtained were of quite a high general standard, however there were a few minor anomalies. One anomaly was the second result for 30cmi of sodium thiosulphate solution. Here is the extract from my table of results, with the anomaly shown in italics. 30 472 506 493 490 It stood out as being an abnormally long time taken, in comparison with the other two results, and also seen in the effect on the graph of results it has. This could be for a number of reasons. Firstly, going back to the planning section, there is the issue of temperature control, which was left aside despite being recognised as an influencing variable. If left uncontrolled then chances are that anomalies like the above will occur. I have decided not to ignore this result because the unconformity is only slight Also, the slight inconsistencies between each group of three results are also down to the fluctuating room temperature. These errors however, are only slight and therefore are not to be worried about in terms of being insufficient for drawing solid conclusions. I still believe my results to be reliable, as they average out quite impressively. There are minor differences in each of the sets of three readings that were bound to occur due to uncontrolled temperature. The differences are merely fractional, and the averages worked out give a very clear picture of ideal results. There were bound to be the odd fluctuation in the length of time for the solution to turn opaque because of human error. Every time it is myself that judges when the solution has turned sufficiently opaque and I stop the watch systematically. Because my reflexes are not perfect it may seem like one measurement was longer than another, when it was only my slow reactions that distorted the result slightly. The particle collisions theory may also be to blame because if the region of the solution directly above the cross X had a larger amount of collisions, just by chance, then the reaction time would be quicker than average. I would suggest that in further experiments, the variable of heat be included, and the pair who carries out the investigation work as a team and play different roles in the experiment. One of them should time the reaction as I did, and the other should keep the temperature as constant as possible. That way anomalous results will be almost entirely eradicated. The other two issues of human reflexes and of chance of areas of collision are unfortunately uncontrollable. Some kind of computer will surely be able to judge when a solution has turned opaque better than a human being. To test my conclusion, I would suggest doing a similar investigation, but with magnesium strips instead of sodium thiosulphate. It will be easier to judge reaction time because one would only have to stop the watch upon seeing the magnesium completely dissolve. Also using magnesium in an experiment is a lot simpler and cheaper than using sodium thiosulphate. 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The Transformational Leadership Style Business Essay

The Transformational Leadership Style Business Essay This assignment describes the development and transformation process of State Trading Organization Public limited (Here Onward STO). STO strived to provide to Maldivian market, products ranging from staples (like rice sugar and flour), medicine, quality merchandise, and improved construction material, oil and state-of-the-art consumer goods as well other general trading products. Due to newly established democracy and regulations, innovation imported by FDI and service level challenges STO to fundamentally rethink their business and reformulate their strategies. The nation was growing, and so were the nations demands. The organization is established in the year 1964. For four decades STO was known as the market leader. However, it lasted till the industry was opened for foreign and domestic competition in 2005 under economic and political reforms in 2001. Hence, STO foreseeing the competitive and political challenges, the organizing aimed a broader transformation towards becoming a market oriented company. This paper will cover mainly two sections. Firstly, the paper has studied the company background as the introduction of this assignment. Secondly, it has attempted to understand why change is important for organizations to adopt in todays business environment. Therefore, through highlighting on the external factors such as political, Economical, Social and Technological factors (PEST factors) that are as drivers of change, has been given importance as the literature of the subject. Consequently, the main part of the paper: finding the facts, assessing the findings, discussing and analyzing the situation which will help in understanding the strengths and weakness of the subject being studied in this assignment was thoroughly evaluated as the primary component of the paper. In addition, it has given insights into the importance of leadership in bringing changes effectively and explains the opposition and challenges faced by STO. Thus, causing STO to reconsider and reformulate in various business strategies like Leadership, people engagement and change management methods to become customer friendly and improve its image. This assignment will highlight various future challenges awaiting STO and recommendation for actions. INTRODUCTION Company Background The beginning of State Trading Organization Plc, (formerly known as (ATA) Athireege maafannu Trading Agency) is a registered organization. The roots of State Trading Organization PLC, dates back to à ¢Ã¢â€š ¬Ã‚ ¦Ãƒ ¢Ã¢â€š ¬Ã‚ ¦Ãƒ ¢Ã¢â€š ¬Ã‚ ¦Ãƒ ¢Ã¢â€š ¬Ã‚ ¦(website) 1964 when it was opened to finance the purchasing and importation of essential food items needed for the Maldivian community in bulk. Today STO has sustained this important responsibility to oversee the food security concerns of government and diversified into many other areas of importance such as energy needs of the country which has now become part and parcel of STOs mandate. Within the framework that includes these two areas, STO has diversified and is also competitively engaged in trading in other areas including Consumer Electronics, Home appliances, Medicals, Canned foods, Health foods and a range of other high quality products. This has been achieved by direct procurement and distribution as well as forming joint ventures to effectively trade in areas where STO might have been at disadvantage had STO not been able to do so, while still maintaining a strong hold with the Government as the primary trading partner of choice. State Trading Organization plc with its subsidiaries, a joint ventures and associates is a nationwide leader in the business sector. It has significant and focused interests in petroleum, construction materials, electronic items, cooking gas, cement, roofing sheets products, home appliances, super markets and insurance. The company is geographically diverse, with operations and developments in Maldives and Singapore. Diversification is the one of the most important strategies in STO. Therefore STO is entering different business sector like, Tourism, aviation, oil business, construction, agricultural produce and real estate business. METHOD OF INVESTIGATION Most of the information about the various strategies utilized by STO to face competitive challenges was acquired through numerous interviews with managers and employees of STO. Other pieces of information were also gathered through the companys website and local media. The websites and publications of the governments numerous ministries and departments are considered the main sources of information on topics related to the governments policies, regulations and laws. Information regarding trade regulations and policies are taken from the Ministry of Economic Developments annual reports, as well as from the statistical reports that they periodically publish online. In addition to these sources several pieces of information were also acquired through STOs annual report of 2011 and the Quarterly report of 2012 LITERATURE REVIEW The liberalization of Maldives economy and trade regulation has led to market widening , attraction of new foreign investments in well known companys and competition that has led to reduced prices, latest and innovative services, quality products and better customer care. As is suggested by Bortolotti, Bernanrdo, Juliet DSouza, Marcella Fantini, and DomenicoSiniscalco(2002 cited in SilivioContessi 2004 p.3)1the infrastructure investment fosters market interaction and competition through three channels direct market selection, restructuring and entry. As is the theme of this paper, how leadership and people engagement transformed and restructured STO to a market oriented firm to confront the competition from FDI. However, the liberalization was not fully effective due to the certain exclusivities provided to STO such as Government major share. Recent changes in political platform and FDI regulation STO need to be able to adapt different leadership style like, autocratic, democratic leadership Style and other shifting circumstances and cope with those changes (Moment, 2007)2.   Every organization needs leaders who can change as fast as market conditions do (Newcomb, 2005, p. 34)3.   Business needs can change rapidly and employees look to their leaders to guide them through change.   Uncertainty in leaders can lead to a lack of faith by employees. Good leadership is critical to a successful school. Success comes from aiming high with the clear vision, ethos and communication that good leadership brings. We will act to support high quality school leadership and inspired ambitious school communities. (Ambitious, Excellent Schools Our Agenda for Action, Scottish Executive, 2004, p5)4 Research into transformational leadership in organizations has found links to improved employee commitment (Barling,webberKelloway ,1996)5,heightened trust in leadership (Bass B.M.,1990),and stronger connection with the vision (Howell and Shamir,2005)5 and thus alignment of effort with the (change) goal (Shamir,House, Arthur,November 1993 ) cited in cited in Sherry Scully 2008)5. Based on the research results it could be concluded transformational leadership may be more appropriate for STO undergoing transformation where motivation of employees and commitment to change comes from their intrinsic motivation. Future leaders and employee engagement will need to be conversant in doing business internationally and conceiving strategies on a global basis. Globalization will intensify the requirement that senior leaders deal effectively with a complex set of constituencies external to the organization. (e.g., responsibility for managing the companys interface with trade, regulatory, political, and media groups on a wide range of issues). Leadership development is rapidly moving to include substantial components involving international markets, world economic trends, and focus on particular regions such as the Asia Pacific rim (Cacioppe, 1998)6. Kotler and Heskett (1992 Cited inRezaGharoieAhangar 2009)7 identify successful leaders as those who repeatedly communicate their vision, allow people to challenge these messages and stimulate middle managers to take up the cause and provide leadership themselves, characteristics similar to transformational leadership. Likewise leaders foster an environment for building intellectual, managerial and leadership capabilities. The whole concept of transformational leadership linked with HPW is a process by which leaders and followers raise one another to a higher moral and motivational level Burns (1978 Cited in Reza 2009)7.Through this process senior managers share organizations vision to intellectually inspire, stimulate and empower the subordinates. (Bass and Avolio, 1994 cited in Reza 2009)7. 4.0 FACTS, FINDINGS Political Environment In year 1964, Maldives was a very peaceful and stable country. After 2008, the market has become volatile characterized with higher degree of uncertainty and complexity due to our political environment and reform movement. On average new regulations and laws are passed and enacted every month. Along with the democratization process came various legal changes to the economy including the introduction and changes to several laws and regulations, notably, the business profitability tax, Good and service tax, Tourism Tax, Tourism Land Rent, Bank Profit Tax, Duty Free Royalty, Foreign Investment Royalty, Fuel Re-Export Royalty and re-export tax directly influencing the STO business. The fact was highlighted in the STO Annual Report (2011 p.3) as a risk. The newly elected president in 2008 resigned half way through his term and claimed he resigned duress. Many believe its a coup. Therefore, our political environment is at very high risk. This volatile and serious political environment is affecting each and every business of this country. The political situation influenced the business strategies of STO. Hence, most of the decisions were politically driven instead of the business motive. Economical: Global recession hit badly along with the rising fuel prices. It had adversely affected the company in two ways. Firstly, recession has led to fall in income, so consumers are spending less on Home improvement items (like Electronics, kitchen appliance) resulting in decrease sales and increasing storage cost and thus in the drop in company profitability. The unexpected plunge in exchange rate of Rufiyaa against US Dollar, coupled with the continuing problem of foreign exchange shortages caused major impact on the business performance. This was highlighted in the STO annual report (2011 p.7 MDs Message).The depreciation of the Maldivian Currency (Rufiyaa) following the introduction of the exchange rate band in April 2011. Shortage of foreign currency reserve (US Dollar) is affecting STOs business. Because STO is importing most of the items from Singapore, Japan, Dubai and chain. Due to the change in government in 2008, changes to the trade policy and the implementation of new tax laws and regulation brought many challenges to STO in terms of foreign currency transactions. Social: Image of the company: Over the past few decades STO has been one of most leading and reputed company in Maldives (price and Quality).Due to recent changes in political and economic environment, STO is facing many challenges to maintain its reputation. STO is participated and contributed to a number of social activities that are designed to positively contribute to our socio-economic development and towards protecting our natural environment. These activities are in line with the company policy of being an exemplary leader in corporate social responsibility.(annual report 2011p.07) Due to the extensive government intervention on STOs business decisions, STOs reputation and image are affected According to daily newspaper (Haveeru daily) STO is engaging in corruption and fraudulent trading in Singapore. This created bad publicity and tainted the image of the company. Technology: STO understands the importance of developing its technology infrastructure and considers continuous changes in business environment and advancement in technology. In line with this, STO management team decided and implemented the Enterprise Resource Planning (ERP) to improve productivity, reducing operational cost and improving internal control and monitoring. This system provides day-to-day information to make decisions which will facilitate to transform the future of STO and employee engagement. STO has implemented the human resources module of the ERP system, which will facilitate more efficient management of payroll and other staff related matters(Annual Report 2011 p.07). EFFECTIVELY An organization cannot run without proper vision and guidance of a leader. In todays changing world the role of leadership is even more essential, to show direction towards change, convince employees and finally to set a strong foundation to successfully carrying out change. Faced with Political, Economical and Foreign competition, STO underwent recent changes where by its major strategies were rethought strengthening the whole strategic process through integration, bundling, Diversifying and focusing new industries like, Tourism and Real estate (Annual Report 2011, p.25) .STOs major shareholder the government as well as shareholders have to evolve and transform with the changes to the business environment to achieve a successful future for STO. Hence, the following part gives insight into the topic precisely. Transformational leadership style Developing vision After these major changes in business environment, STO is moving forward to achieve its vision. STO had a vision to become the most successful and the most efficient parent company (of a diversified group of subsidiaries) in the Maldives by the year 2014. Investing on tourism, real estate and aviation (Annual Report 2011, p.25) would allow STO to achieve its corporative goals. Therefore, it has to be noted that STOs vision is in accordance with one of the cores of transformational leadership. Finding the way deal with this dramatic changes STOs Board and Management team has charismatic personality which drives people to believe in leadership and that can influence people about change like how it is embedded into STOs slogan evolving with. Thus, a charismatic leader like the newly appointed Chairman and directors (appointed 2012) has used their personality leadership style to enhance the business by setting clear values and supportive culture for the employees as well as for the company. Due to major changes in political environment and the economy in Maldives, leaders must confront and take bold steps rather than being in the background even after changes in order to set an example for others and to ensure long term success of change plan as the external environment is very uncertain. HUMAN RESOURCE AS STRATEGIC ASSET STO promotes itself as employees are the most important asset in the organization with HR best practices. To promote HR strategy, implement the human resources module of the ERP system, which will facilitate more efficient management of payroll and other staff related matters. Among these STO has stated its HR strategy as follows: Selective hiring , retention and extensive development of employees STO promotes itself as an employees brand and this perception by the public has given STO distinctive benefits in terms of better attraction of necessary and new skills, employee retention and engagement making it easy for STO selective hiring and retention. STO strives to attract and retain a productive and an enthusiastic workforce. The Company ensures its remuneration packages are competitive. In order to motivate staff to attain higher levels of productivity, employees are given an incentive bonus of 3% of the net profit for the year if the company exceeds its annual profit targets(Annual Report 2011, p.27) Recognizing Employees commitment STO is able to create commitment among their employees. STO realizes that commitment is ultimately personal. To recognize employees hard work, shields of appreciation are given to those who serve more than 15 years and best employees (Annual Report 2011, p.27). Training and development of Employees Oakland, CA January 16, 2012 Bersin Associates, the premier research and consulting firm empowering Human Resource (HR) organizations to drive bottom-line impact, today announced new research that shows spending on employee development rose 9.5 percent to an average of $800 per learner in 2011, as organizations moved to combat the current skills gap in the labor market. During the year, STO conducted many short-term training programs, and provided career deployment opportunities to its employees in many different professional are as (Annual Report 2011, p.27). Employees engagement Most of the organizations are facing new challenges due to development of social media such as twitter and face book. Organizations need to have employees engagement strategy to overcome the challenges. Employee engagement plays a vital role in motivating the performance levels of the workforce. A motivated employee will seek out ways to accomplish a task. Employee engagement illustrates the commitment and energy that employees bring to work and is a key indicator of their involvement and dedication to the organization. Employees who are engaged are more productive, content and more likely to be loyal to an organization. When organizations put sound HR practices in place, they are more likely to discover that employees feel satisfied, safe and will work to their full potential .Therefore STO recognizing, values, support, feeling in different situation like, providing financial support through staff loan, discounts and awarding long service staff every year. Striving to attract and retain a productive and an enthusiastic workforce, STO recreation club (STORC) conducts many sport events to help foster camaraderie and team spirit among staffs.(Annual Report 2011, p.28). Performance management According to the University of California, Berkeley is committed to a performance management system that fosters and rewards excellent performance. Effective performance management aligns the efforts of supervisors and employees with departmental and campus goals, promotes consistency in performance assessment, motivates all employees to perform at their best, and is conducted with fairness and transparency. (Cited in http://hrweb.berkeley.edu/performance-management). STO has also been taking measures to evaluate and manage the performance of both individual employees and departments through performance auditing on HR and also through a performance evaluation at the end of every financial year. HPW and Employee Engagement STO is adopting high performance working practices through SAP ERP system. The system helps to align a complex set of organizational elements including Strategy, vision, Mission, and goal, management practice, organizational structure, work practices and process human resource and other systems such as technology. Continuous high performance work systems have been cited by STO and the company is now transitioning to a high performance working system. This will require the development of a strong communication system and organizational restructuring. CONCLUSION Transforming whole business environment in Maldives (PEST) factors are affecting STO business. Domestic and international competition STO has managed to retain its market position. As new challenges emerge the change process will be an ongoing process to maintain market position. As now STO has completely lost its remaining exclusivities it will face new challenges from Multinational chain like (ACE hardware) over retaining customers. Excellent HR practices and efforts retain existing employees as well as new. To tackle the future challenges STO is developing its human resource, redesigning organizational structure, using latest technology and innovative software to efficiency and effectiveness of its operation. To achieve organization mission and vision, STO is adopting high performance working practices, increasing employee engagement, review STO pay package and career development opportunities. Furthermore investing eco-friendly products and engaging CSR to transform the future challenges. Therefore STO come to a decision to diversify its business into different area like, aviation, real estate business and tourism industry to improve its financial performance. This will attract more investors and shareholders as well as all stakeholders. So this strategy will bring more opportunities to the business as well as public in future. RECOMMENDATION Dynamic and complex business and Political environment STO is facing many challenges as well as opportunities in future. Therefore STO needs to be more proactive to these changes, which can be perceived by the knowledgeable among the corporate: Even though STO is government owned company (Major Shareholders), too much of government influence and political motive decision may not be business and profit oriented. It should be balanced in terms of politics and profit or business. As STO faces new challenges due to implementing EPR system, lack of trained employees. Therefore STO need to Investing in training programs helps employees develop personally and professionally to adopt this incremental changes in its processes and operation especially the way HR works, good and services are delivered to the end customer for this transformational change alone will not do. STO need to implement more monitoring and control mechanism to employee recruitment, Conflict resolution at workplace. STO need to developed HR Policies and procedures and communicate the values of its organization and provide everyone fair and transparent promotion and rewarding system. 9.0BIBLIOGRAPHY 1. Sung, Johhny and Ashton, David.High Performance Work Practices: linking strategy and skills to performance outcomes. s.l.  : Department of Trade and Industry, UK, 2005. 2. Schuler, A J. [Online] 2003. [Cited: 3 November 2011.] http://www.schulersolutions.com. 3. Recklies, Dagmar. [Online] 2001. [Cited: 4 November 2011.] http://www.themanager.org. 4. Canterucci, Jim. [Online] 2001. [Cited: 3 November 2011.] http://www.corpchange.com. 5. Nickols, Fred.Four Change Management Strategies. s.l.  : Distance Consulting LLC, 2010. Mike Millmore Philip Lewis Mark saunders, adrian Thornhill Trevor Morrow(2007) Strategic Human Resource Management contemporary issues Jon M. Werner and Randy L. Desimone (5th Edition) Human Resources Development Post :GauravAkrani Date : 12/27/2009 08:52:00 PM IST Comments (2) Lables : Management, Study Notes Craig W. Fontaine, Ph.D.(August 2007) NortheasternUniversity College of Business Administration A Critical Factor for Organizational Effectiveness and Employee Satisfaction Charlotte RaynerDerekadam-Smith, Managing Leading People (2nd Edition, chapter-9) Recruitment Selection Employee-engagementmaximizing-organizational-performance PERSONAL EXPERIENCE Throughout the work for this Assignment, I have learned how organizations operate and the challenges they face. I understood from this work that, regardless of how smooth and successful an organization is, changing and adopting leadership style are always needed. It may be in the target market, management, human resource or technology used by the organisation. For these reasons, if handled carefully with the right tools, change can be smooth and successful. I m confident, that I will be able to apply the techniques that I have learned from this work in all stages of my career.

Intrest Inventory :: essays research papers

While visiting Jo Ann Callis’s â€Å"Cake Hat Pillow† exhibit at the Center for Creative Photography I was constantly in awe of her far out, surreal photographs. I have always enjoyed looked at art, but going to interpret it for an assignment was a new experience. Through her black and white, and color pieces, I saw images that could be interpreted in several ways. The freedom surrealists have as artists, and in this case, a photographer is endless and also captivating to all the viewers, no matter if they like them or not.   Ã‚  Ã‚  Ã‚  Ã‚  Surrealism is defined as â€Å"a 20th century literary and artistic movement that attempts to express the workings of the subconscious and is characterized by fantastic imagery and incongruous juxtaposition of subject matter† by the American Heritage College Dictionary. Callis uses this method of photography to portray her dreams and make them real by recreating them using humans, objects and different moods illustrated by the photo’s lighting. Her photographs often are themed in either theatricality or domesticity. Many of her photos are of simple house hold objects, or include a curtain with a stage setting giving the viewer the feeling of being in the audience rather than just looking at the photo. It is apparent in her work that the mood of the photos is controlled largely by whether she photographs certain objects or people in color in black and white. To me, her black and white photographs such as her untitled piece with a person made into a bed and a lace bed spread on top. The picture seems to have not been taken in an actual bedroom, because the rest of the room is black and seems to go on for eternity. I thought it symbolized a death and a burial of some one who will always be in their memories but never physically with them again. In the picture with the lady lying face down and wild dark hair with beets coming out of it gave me a different vibe. As apposed to eternal darkness in the other photo, there was light shadowed across her back and the bed as if it were filtering through blinds. The slightest change in lighting really changed my whole perception of the mood of the picture. The Cake Hat Pillow picture was one of the last one’s I saw. It was in a corner of the exhibit with other â€Å"triplet† photos.

Epidemiology Of Varsity Sports :: essays research papers fc

Epidemiology of Varsity Sports   Ã‚  Ã‚  Ã‚  Ã‚  Varsity sports is in many schools as important as academics, especially in the United States. These schools rely a great deal on the success of their teams for financial stability and enrollment interest. The athletes as well take their sport very seriously, if only for the sake of their pride.   Ã‚  Ã‚  Ã‚  Ã‚  It therefore follows that each team strives to be the very best, and only 100% effort is enough. Unfortunately, when competition climaxes, more often than not injuries result. This study is a synopsis of the data collected in a number of past articles concerned with injuries incurred by collegiate athletes in many different varsity sports. For the purpose of this study, an injury has been defined as any abnormal condition that has caused an athlete to be removed from practice or competition for one or more days, because performance has been impaired (Hanes and Murray, 1982). The following statistics will deal with injuries of collegiate sports incurred by athletes involved in Men's and Women's Basketball, Baseball, Gymnastics and Track and Field, Men's Soccer, and Wrestling, and Women's Field Hockey.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  BASKETBALL The study of the nature and extent of athletic injuries Occuring in Women's Basketball by Hanes and Murray in 1982 found an injury rate of 41.7 per 100 players. Of these injuries 56.9% were ankle sprains, 24.1% were muscle strains. 76.2% of the sprains and strains occurred to the lower extremities. Injured fingers ( which were the only upper extremity injuries) accounted for 14.3% of the injuries and 4.8% of the injuries were reported as facial.   Ã‚  Ã‚  Ã‚  Ã‚  All information for this study was collected through the use of injury forms completed by the coaches, and information forms by each player, injured or not. In a separate study for the American Journal of Sports Medicine by Clarke and Buckley in 1980 on injuries incurred in collegiate Women's Basketball, there was an injury rate of 20.3 per 100 players. There was a reported incidence of 53% sprains, and 4% strains. 40% of all injuries sustained were to the lower extremities. In the same study Clarke and Buckley found similar results in Men's Varsity Basketball to that of the Women's. The men reported 20.7 per 100 players suffering injuries, 54% of those being sprains, 6% being strains with 37% of the injuries Occuring to the lower extremity.   Ã‚  Ã‚  Ã‚  Ã‚  All the data collected by Clarke and Buckley was received from the National Athletic Injury/ Illness Recording System (NAIRS).   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  BASEBALL Clark and Buckley have also examined Men's and Women's Baseball in their study The reported injury rate for this particular sport was 9.2% (men's) and 8.7% (women's). Sprains occurred 37% and 40% respectively, strains accounted

Canadas Identity Essay -- Multiculturalism, Religion, Culture

Canada’s identity comes in many shapes and forms. Multiculturalism has been adopted and is at the forefront of Canadian identity. Following the Second World War, Canada’s multiculturalism policies became more acceptable and even successful in, not only accepting, but inviting multiple ethnic cultures in. In contrast to other countries, multiculturalism adaptation works for the Canadian culture. Canadian policies on multiculturalism have shifted over the past few decades; policies are now implemented for integration, not discrimination. Multiculturalism is defines as â€Å"the policy of maintaining a diversity of ethnic cultures within a community† (). Canada does accept people from virtually every culture, but requires that cultural practices do not interfere with social order, or the cultures of other fellow residents. With that being said, compromises are often made and implemented. It is not possible to maintain a diversity of ethnic cultures if cultures contradict and impact each other. Canada has done its best in order to make multiculturalism work. The Second World War ended in the year of 1945(). Before this time, immigration into Canada was not ideal, especially for the Chinese, Indian, German and Japanese (1). In the year of 1885, Canada proposed its first policy regarding immigration into Canada (1). The â€Å"Chinese Head Tax† law was passed in order to filter the overwhelming number of Chinese immigrants into Canada (1). Chinese immigrants were required to pay a fee in order to come into the country. The amount, person, rose from fifty dollars in 1885, to an astounding five-hundred dollars in 1904. Ten years later, another unjust act was expressed, this time focusing on Indian immigrants. All 376 emigrants possessed valid ... ...ective in hopes of finding ideal immigrants. But what really is the ideal immigrant? Based on the â€Å"federal government’s strict qualification criteria, many of those who make the cut each year are well-educated workers from a narrow list of occupations† (p2). Associate dean of law at Queen’s University, Sharryn Aiken believes â€Å"the current rules skew the system in favour of relatively privileged newcomers† (p2). Canada is comprised of many ethnic backgrounds. Multiculturalism plays a major role in today’s mosaic society. Following the Second World War, Canada welcomed multiple ethnic cultures into the country. Even though multiculturalism may not work for other countries, Canada has been quite successful in implementing and maintaining a positive name for multiculturalism. Policies put in place help regulate and draw the line between acceptable and unacceptable.

Dar es Salaam Essay

WHY STUDENTS’ TEACHERS’ IN TANZANIA STUDY HISTORY OF EDUCATION DAVID E. MSHANA DEC. 2012 Education according to Nyerere (1967), refers to the transmission from one generation to the next the accumulated wisdom and knowledge of the society and to prepare young people for their future membership of the society and their active participation in its development. In other way it can be defined as a process of teaching, training and learning especially in schools or colleges to improve knowledge and develop skills. (Oxford Advanced learners Dictionary, 6th Edition). Education is the process of acquiring and developing desirable knowledge, specific skills, positive attitudes and values. (Thungu, J. et al, 2010) History is the study of the records of all past human experiences, as defined by a number of historians. It is concerned with political, social, economic, scientific, technological and cultural which have shaped and given birth to mankind. History of education can be defined as the study of the past development of educational systems, theories and institutions within the general historical framework of political, social, economic, scientific, technological and cultural change. (Thungu, J. et al, 2010) REASONS WHY STUDENTS’ TEACHRERS’ STUDY HISTORY OF EDUCATION First of all, studying history of education helps teachers to be in improving quality of education and strengthen professional competence. Studying history of education prepares teachers to explore and critically examine alternatives education theories, practices and culture so as to objectively determine what is acceptable. (Thungu, J. et al, 2010) Likewise, past experience help teachers to be to influence current decisions today. History of education helps teachers to be to improve decision making and judgment. Through it both good and bad examples of decision are given. History of education offers the opportunity from past example of the others through which formulation of policies to suit the current education systems are made. Moreover, helps to draw comparison of different educational ideas and to show the development of various educational theories and practices in educational context. Through comparison one is able to show the development of a particular theory and practice in historical context and demonstrates a particular condition out, which such a theory arose, the specific function that a practice was intended to serve. (Thungu, J, et al, 2010) History of education provides the opportunity to see how society has changed over centuries. It provides a better understanding of people and culture. Tanzania in particular, education system has been changing from time to time as for instance objectives of indigenous education are different from the post colonial era. Through it, teacher to be can be able to show the difference objectives of education basing on different generation. (http//:www. wikipedia. history of education/) Helps to cultivate the art of self expression, communication, inquiry, objective thinking and ability to judge on the side of the teachers to be. It enables in the developing the attitude of mind that distinguish the educated person, the habit of skepticism and criticism of thinking with perspective and objective of judging what is good or bad, as well as weighing the pros and cons. (Thungu, J. et al. 2010) Studying history of education enables student- teachers in choosing suitable methods and strategies when in classroom environment or context. Student-teachers to be in good position to avoid static methods of teaching and learning, at the same time theory improve the tradition methods to match with current situation. (http//:www. wikipedia. history of education/) Also, it exposes the student-teachers to other discipline such as history, Christian religion education, oral literature, sociology and psychology. This helps in enriching the analysis of important educational ideas. (Thungu, J. et al, 2010) It enables student-teachers in integrating both theoretical and practical education. Understanding the context of historical events engender the spirit of realism. Through various education theories creates or build good basis in implementation of curriculum. (Thungu, J. et al 2010) Then, it helps in establishing the sound knowledge and skills set in which teachers will be able to build as they are exposed to different life experiences. For instance, having studied a history of education in a certain society, a student-teacher will be in a good position to handle the students of that society effectively and efficiently. (http//:www. wikipedia. history of education/) Studying history of education helps student-teachers to translate information and judgment, experience and wisdom into relevant knowledge that a student can understand, retain and pass to others. Generally, Studying history of education for the teachers to be is of great importance to their prospects of teaching. History of education is part and parcel of the teaching profession, if a teacher wants to be effective and efficient. REFERENCES http//:www. wikipedia. history of education/ 13th, Jan, 2011; 11:08 am Ishumi, A. G. M. , (1978), Education and Development, Dar es Salaam: National Printing Company Limited. Lema, E. et al (2004), Nyerere on Education, Dar es Salaam: Oxford University Press Mushi, A. K. (2009), History and Development of Education in Tanzania, Dar es Salaam: Dar es Salaam University Press Oxford Advanced Learner’s Dictionary, 6th edition, (2000). Thungu, J. et al (2010), Mastering PTE Education, Nairobi: Oxford University Press.

How to Clean the Harman Pf100 Furnace

How to Clean the Harman PF100 Furnace Here are step-by-step instructions for cleaning your Harman PF100 Pellet Furnace. These instructions are to be used in conjunction with the owner’s manual that came with your furnace. If you have any questions about the procedure please don’t hesitate to call your local authorized dealer. In order to maintain top efficiency it is important to clean and vacuum the inside of the furnace 3 or 4 times per burn season. The furnace is designed to be very easy to clean and it should take about an hour to complete. A thorough cleaning is required at the end of each heating season.Keep in mind that cleaning both your insert and venting system is essential. It boosts heat output and keeps the furnace running at maximum efficiency. Many Harman dealers offer annual cleaning services for their customers. Please read through this entire guide before beginning. TOOLS YOU WILL NEED: Dust Mask & Safety Goggles Shop vacuum w/fine dust (HEPA) filter S tandard socket set or nut driver set Tooth brush 3† to 4† paintbrush Small putty knife Hearth glass cleaner Paper towels Rubber gloves (soot really gets into pores) Drop cloth Flashlight or drop light 4 in. lexible brush (for venting pipe) Burn pot scraper (included w/furnace) TIPS BEFORE YOU START: Be sure the furnace is completely out and cool (and unplugged from electrical power! ). The furnace must be completely out before cleaning. Every part must be cool to the touch, including the pellets that are left in the burn pot. Live pellets are a fire hazard – especially if they get sucked into a vacuum cleaner. Every year there are stories of house vacuums catching fire by inadvertently sucking up hot ashes. Worse still this can be the source of a house fire!Hot ashes should be stored in a metal container with a tight fitting lid. When the ashes are completely out they can be used as a soil conditioner for your lawn or garden. Wear a dust mask! This is important! D on’t be foolhardy when it comes to protecting your lungs. Wear a mask and protective goggles. Professional chimney sweeps wear both while performing cleaning tasks. STEP #1: PREPARE THE WORK AREA Start by placing a drop cloth on the floor in front of your furnace. Alternatively you can use newspaper. Keep your tools on the drop cloth so you can wrap them in it and take them outside for cleaning when you are done.STEP #2: CLEAN THE EXTERIOR OF THE BURN POT Open the side access door (Fig. 1) and begin by removing loose soot deposits from within the burn pot. Remove the flame guide and vacuum the ash from the burn pot and above the burn pot (Fig. 2). Fig. 2 Fig. 1 Fig. 3 Clean the burn pot using the scraper provided (Fig. 3). Use the flat end of the scraper to remove the carbon from the burn pot. Alternatively use a hammer and a straight tip screw driver to tap the deposits loose. STEP #3: CLEAN THE INTERIOR OF THE BURN POT You’ll now need to clean ash from inside the bur n pot.Remove the clean out plate under the burn pot by loosening the two wing nuts holding the plate in place (Fig. 4). You many need to use pliers to loosen the wing nuts initially. Vacuum all ash from the burn pot’s interior (Fig. 5). Fig. 6 Fig. 4 Fig. 5 Use your finger to brush out any ash that can’t be reached with the nozzle of the vacuum (Fig. 6). After cleaning, be sure the plate is fully closed before hand tightening the wing nuts. (Note: Do not tighten the wing nuts with pliers. ) STEP #4: REMOVE THE UPPER BAFFLE PLATE Remove the upper baffle plate from the firebox on the wall opposite the burn-pot.To accomplish this, lift the cover plate up about 1/2† and it can be removed for cleaning (Fig. 7). Use the pointed end of the scraper and a brush to clean the heat exchanger behind the cover, let the ashes fall into the ash pan. Clean the remainder of the inside of the burn chamber using the scraper, putty knife, brush and vacuum. Fig. 7 Second Baffle Plate: After all the scraping and brushing of ashes is complete you can remove and empty the ash pan. There is a second baffle plate located below the upper baffle plate that becomes accessible when the ash pan is removed.Tip the top of the cover forward and lift up and out of the furnace. Do a final clean-up of the baffle and vacuuming of the inside of the firebox area and the ash pan (ashes noted by lower right arrow on Fig. 7). Replace the baffle plates being sure they are securely latched into position. Also, be sure the flame guide is replaced on the burn pot. Replace the ash pan, close and latch the firebox door and outside cover door. STEP #5: REMOVE THE COMBUSTION MOTOR First, remove the combustion blower cover. The combustion blower housing is held in place with two flip latches (Fig. ). Next, remove the combustion motor by first loosening the three thumb screws (Fig. 9). You can then twist the motor assembly counter-clockwise to remove it. NOTE: The motor wires do not need to be disconnected. Fig. 8 Fig. 9 STEP #6: CLEAN THE COMBUSTION MOTOR & SURROUNDING AREA When the combustion blower is removed, the inside of the combustion blower area (Fig. 10) needs to be brushed and vacuumed. Next, the fins of the combustion blower (Fig. 11) will need detailed cleaning as they will accumulate sooty dust.Although the combustion fan is shown removed in this view for clarity (Fig. 12), you do not need to disconnect the wiring of the motor for this step. The fins of the blower need to be carefully cleaned with a toothbrush. Be extra careful not to bend the fins on the combustion blower as this may cause an imbalance or interference with the inside of the blower housing when it is reassembled. Fig. 10 Fig. 11 Fig. 12 STEP #7: CLEAN THE AUGER DRIVE BOX The next step is to clean the inside of the pellet feed mechanism and a general cleanup â€Å"under the hood† of the furnace.Start by removing the large sheet-metal cover under the pellet hopper (Fig. 13). There are f our screws holding this cover in place; two are located as seen in the image in fig. 13. The other two screws are on the other side of the furnace. You need only to loosen the screws a few turns and slide the cover off. Fig. 13 Under the cover you will find the feeder assembly; you will need to remove the wing nut in the center of the housing cover (Fig. 14) and remove the cover. After removing the cover, clean out the inside of the housing (Fig. 15) with a small brush and a vacuum.Replace the auger assembly cover and wing nut and then the outer sheet metal cover. Tighten the sheet metal cover screws snuggly and you are done cleaning the â€Å"engine housing†. Fig. 14 Fig. 15 STEP #8: CLEAN OR REPLACE THE AIR FILTER You will need to clean or replace the air filter on the filter box (Fig. 16). Follow the air filter manufacturer’s instructions for cleaning or replacement. Filters are widely available at hardware stores and home centers. Fig. 16 STEP #9: SWEEP THE ENTIRE FLUE SYSTEM It is very important that the entire flue system is inspected and cleaned once per year.In order to clean the flue system you will need to sweep it from its exit point using rods and an appropriately sized brush. You may need to take apart sections of pipe in order to do this. Note: Professional installers often design the venting system so that certain joints can be taken apart. These joints will often have either aluminum tape or silicone caulking on the outside. Use a knife to scrape off the silicone caulking on the joints you plan to take apart. If your pellet stove is installed into an existing chimney you will need to clean the chimney as well as the pellet pipe.To do this you will need the appropriate sized chimney brush and rods. (i. e. a six inch diameter chimney will need a 6† diameter brush) Once the flue system has been cleaned, reconnect and recaulk the pellet vent. High temperature RTV silicone caulking will work for this. Note: it is very important t hat each joint of the pipe within the home be airtight. Even small pinhole leaks can leak smoke! If you have any questions regarding any aspect of these cleaning instructions, please refer back to your Owner’s Manual or contact your authorized Harman dealer.

Performance and Value in Business in Relation to Religion Essay

It’s commonly known that Christians use the Bible as a guide to salvation and to assist in having a stable loving family and home life. However, the Bible is far more useful than many imagine. The Bible is also a resource for the workplace. The first day on the job is often stressful; however, the Bible provides comfort with Psalm 23, â€Å"The Lord is my shepherd†¦Ã¢â‚¬  (NIV) Besides comfort, the Bible is a guide to proper performance in the workplace. Along with performance is value, and both are important in business. Managers should not increase a firm’s value or performance by treating employees harshly (Brealey et. al., p.14). They should act without vain conceit or selfish ambition, but with humility (Phil. 2:3). The value of a company is increased by the performance of the manager(s), and this is accomplished by meeting business standards, complying with all laws, tax codes, and paying debts on time (Rom. 13:1) (Mat. 22:17) (Rom. 13:7). Managers that are successful have built a trust with employees and other business partners which further enhance performance and increase a company’s value by creating long term working relationships (Brealey et. al., p. 15). Teaching others that you can be trusted serves to build profits and trusting in the Lord is essential (Tit. 2:10) (Tit. 3:8). One’s own belief in Christianity and using its valuable lessons as a guide to life is great, but what if people began to integrate it in business as a regular practice? This question was posed by Laura Nash in the article where she was interviewed. She is a senior research fellow at Harvard Business School (Lagace 2001). Understanding religion in today’s business is critical because you may win contracts with Buddhist and Muslims and feel the underlying religious current. Managers need to understand that a religious uprising in India can affect their plants operation there. Managing a business creates stress with others that can lead to poor interactions even hate and greed may develop. A religion based on love such as Christianity to work as a spiritual anchor and ensure best business practices (Lagace 2001).

Employment and Falsification Job Candidates

ETHICAL ISSUES FACING EMPLOYERS AND JOB APPLICANTS Ruth Carter October 1, 2012 Some job applicants â€Å"pad† their application with false information, such as phony salaries and nonexistent jobs. Even some well-known political figures have been guilty of listing a job on their resume during a period of time in which such a job never existed. When applicants are eager or even desperate to find a job, such ethical dilemmas will rise to the forefront. FALSIFICATION What is falsification?Certainly, adding information that is not true would seem to indicate a clear intent on the part of the applicant to falsify information. But how do you judge whether or not leaving out pertinent information or information that would cast you in a bad light qualifies as intentional falsification? These are gray areas that are not always easy to define. Honors and Grades. Let’s take a look at a more specific example. What if your grade point average at graduation had been just slightly high er to qualify you for a degree designation of cum laude, magna cum laude, or even summa cum laude?Clearly, it would be falsification to claim one of these designations when that designation was not earned. However, there is an ethical way to place yourself in the best light without falsifying information. If you earned an outstanding grade point average in the courses for your given major, it is certainly acceptable to state your correct grade point average and specify that the average reflects grades only for courses related to your declared college major or minor. School Activities.Many applicants are willing to exaggerate or totally falsify their participation in school activities. In order to prove leadership ability, an applicant might be willing to say that he or she was president of a nonexistent club or perhaps organized some type of fictional fund-raising activity. Such deception is clearly falsification. Job Titles. Another area rampant with deception is the list of previo us job titles. In order to make a former job sound more impressive, a job contender might add a word or two to the title or perhaps rename the title altogether.REASONS FOR FALSIFICATION Job candidates lie for any number of reasons. Some of them see getting a job as some sort of game in which the rules really don’t matter. Others equate lying with cheating on an exam and rationalize the deception in some way. Many applicants have families to support and are willing to do anything to get the job. CONCLUSION It is clear that falsification is at hand more than ever, and it is equally clear that the value of ethics has been lost on some applicants.It is therefore up to the employer to figure out how best to test a potential employee’s integrity, to investigate an applicant’s history, and then to decide whether or not to hire this individual. The importance of ethical intentions in a future employee should never be underestimated. There is an old saying that honesty i s the best policy. Honesty is expected and required in the workplace, and great dividends await those who make an exemplary work ethic a top priority.

Critical Analysis of the Article from both POSITIVE and NEGATIVE Essay - 3

Critical Analysis of the Article from both POSITIVE and NEGATIVE aspects - Essay Example This is where the authors claim to have an alternative paradigm which can attempt to answer this paradox. Based on this assumption, authors therefore have recommended a different and alternative approach of rental/access perspective. The authors therefore claim that based on viewing services from this lens will offer a greater insight into the development of products as services as well as to view the time in more elaborative manner in order to design services and products in complimentary manner. Thus the authors have attempted to challenge the basic ideas formulated to define and discuss the services marketing due to the changes that took place due to internet and other forms of services which require less or no human interaction. Services in such perspectives therefore require a comprehensively different and unique paradigm to understand and define services. What is also the stronger point of this article is the fact that it has attempted to reconcile the ideas that has emerged from both the European scholars as well as the American scholars. The need to have dialogue and reconciliation of ideas therefore can provide a common ground to undertake future research on the topic of services marketing. The conclusion of this article indicates that due to emergence of new and fundamentally different and more fluid business models, it is necessary that the more robust frameworks must be developed in order to accommodate the relative changes that take place. This article however, does not provide the way as to how the different changes that unfold themselves into the future can be captured with the existing frameworks. Till new paradigm emerged and services marketing take an entirely new shape, existing theoretical models must be changed or designed in such a manner that they must undertake to capture these changes. This article also lacks in providing

Financial Accountancy Essay Example | Topics and Well Written Essays - 2500 words

Financial Accountancy - Essay Example The paper will also address the limitations of financial reporting. The concept of corporate governance has evolved from olden days and undergone considerable changes from time to time. According to Solms and Solms (2008), corporate governance can be defined as â€Å"the set of processes, customs, policies, laws, and institutions affecting the way a corporation (or company) is directed, administered or controlled† (p.2). Organisational managements are always eager to update their corporate governance policies in accordance with the needs of the current business environment, because corporate governance principles influence the relationship between different stakeholder groups and the objectives of the organisation (OECD, 2004). Firms mainly focus on their corporate governance strategies to enhance economic efficiency, operational transparency, and shareholder values. As a series of corporate failures and bank collapses over the last decade were attributed to accounting fraud and poor internal check systems, today business enterprises give par ticular emphasis to improving their corporate governance policies. In addition to stating the roles and responsibilities of the board of directors, corporate governance strategies give emphasis to the rights and privileges of stockholders. As per the ICA document A history of corporate governance in the United Kingdom (2009), corporate governance developments began in UK in late 1980s and early 1990s as a result of the corporate scandals such as Polly Peck and Maxwell. Those scandals were resulted from financial reporting irregularities, and hence the government established the ‘Financial Aspects of Corporate Governance Committee’ chaired by Sir Adrian Cadbury. The Cadbury Report published in 1992 recommended a number of measures for increasing the transparency of financial reporting. In

Mayan Project Essay Example | Topics and Well Written Essays - 750 words

Mayan Project - Essay Example Hence, symbols could represent either a word or a single syllable. This was a highly elaborate set of glyphs written by scribes who were members of the priesthood. The language was usually written in two blocks arranged in columns, and was read from top to bottom, from left to right. It was rich with words and phonetic rules, and only elite members of the community knew how to write (Beatriz n.d). The Mayan numerals were based on a base-twenty (vigecimal) numeral system, which were made up of three symbols: zero was represented by a shell shape, one by a dot and give by a bar. Numbers above 19 were written as a combination of these written in a descending vertical line. Three cells were written, the uppermost one represented the number of 400s in the number, the middle one represented the number of 20s in it and the lower one represented the 1s in it. In case a number was larger than that, a new row would be started. The Mayans would also rarely use face number glyphs, but this use was very uncommon and mostly appeared in monumental carving. The Mayans used addition and subtraction when needed, and there is also evidence that they were familiar with and used the concepts of infinity and fractions for various needs ("The Maya Mathematical" n.d; "Mayan Numerals" 2009). A Mayan stela (also called stele) was a stone or wooden slab that was very tall and quite wide. It was used mainly for funeral or commemorative purposes, and consisted of the name and titles of the deceased or living person for whom it was erected. It also included of lavish paintings, carvings and inscriptions depicting and describing that person. More often then not, revered rulers or hieroglyphic texts were inscribed to immortalize a unique feat or achievement during a rulers reigning period or simply his character and greatness. It was also used to remember important dates and occasions, something which proved to be

The World is Spiky by Richard Florida Assignment

The World is Spiky by Richard Florida - Assignment Example They are spreading all over the globe and those countries that are able to access these advances are putting their mark on this globe. This is a phenomenon synonymous with modern world. He also asserts that education plays an important role in further flattening the ground and there is need to set the bar high for leaders as other players re overtaking. Evidently, the assertions put by Thomas are true. They are based on the current observation. However, there are details left out such as the progress of the technological leaders during the time others were catching up. Robert Florida puts forth that people with talent are being attracted to areas which are renowned for technological progress and output. The potential of the areas to attract talent from other parts is high because there is a concentration of financiers and appropriate education. This attraction has led to development of top areas or â€Å"spikes†. The areas where these talents are pulled from are low in progres s and productiveness.   The flattening effect notion arises because these areas are dispersing. Therefore, there is no denying that there are hills and valleys in the economy only that the distance between respective hills and valleys is being shortened by dispersion. The peaks are concentrated in Europe and the U.S and that signifies why more patents come from few recognized areas.Robert Florida is more salient because his presentations add an extra dimension which is disparity. Notably, he builds on what Thomas Friedman puts forward.

Unhappy Customers Personal Statement Example | Topics and Well Written Essays - 750 words

Unhappy Customers - Personal Statement Example Unhappy customers On the other hand a satisfied customer pulls number of other customers towards the organization and service. Customers help defining success in a way that they set benchmarks for what is in demand, and things that need to be avoided or are out of date. For them its more about quality than the costs, they are willing to pay more for comfort and quality rather than low quality and more hassle of repair and low productivity. The policies so made should be customer centric. Customers’ response is related to the online sales and services as well as the physical world businesses responses. A relationship matrix can be defined in this way to identify all the factors and benefits that may be achieved through successful implementation of customer response and satisfaction. A prime example in this regard was seen when a musician had his guitar damaged in an aero plane flight and when the compensation was demanded, it was not provided; the same musician went on to make a song on the Unit ed Airlines services and this incident and ended up with millions of views to his video and song, this earned the company a bad name, and in the end they had to apologize and provide compensation, all to customer dissatisfaction (Cheryl Hamilton 2010). Customer Relationship Management is an approach towards establishing a relationship with the customers and working to their satisfaction and demand, in other words, a key to success. C.R.M stresses upon focusing on individual customer rather than masses, this helps knowing the customer behavior, the past experiences. The entire process would focus on the manufacturing strategy, the services to be provided after the product is prepared. Customer identification, differentiation, and personalization are few important terms and phenomena that need to be taken into consideration while dealing with the customers since every customer has a different taste than other, and so is the demand and requirement. The differentiation aspect helps identifying the customers that are more regular, have larger stakes on hold, and are slightly sensitive to the subject and services, and since all resources might not be available every time, implementing them at the right place and towards the right custome r becomes important. Paretho Principle is another similar concept related to the customer response. It is also known as the 80-20 rule, and according to it, the 20 percent customers that makes up for 80 percent of the sales. It is being stated that cost of making a new customer is far higher than retaining one. Even the 5 percent customers retained, results in 25 percent increase in overall productivity of an organization (Ronald S.Swift 2001). Besides customer satisfaction the individual characteristic of the product or service defines the rate of customer turnover from any company or brand. Customer response is considered a Key performance Indicator (K.P.I) and based on its value; the company’s performance is measured in the marketing world. Surveys are being conducted about particular product or service, or the overall experience of the customers with the company, based on their response in the rating scale, further strategies are being devised that helps molding the struc ture of company according to the need of customers. A company must be open to claims, and repairs, however the best policy is to prevent rather than repair, it helps in many ways, not